FAQs
Frequently Asked Questions
Yes, purchasing from us is as secure as buying from a local trader, but with the added benefits of better rates, stronger negotiation power, and the assurance that you’ll receive exactly what you were promised.
If the product you receive does not meet the chemical and physical specifications outlined in the TDS, we will reimburse 100% of the product cost.
Absolutely, all our suppliers undergo a rigorous audit process. We evaluate various factors and ensure their reliability before presenting their products to you.
For the first purchase, payment terms are 10% at the time of selection and 90% upon order placement. Subsequently, we will initiate your credit application process, and depending on your credit score, you may receive 30 to 60 days of credit post-shipment.
Yes, we deliver to the port of China or to your nearest port. If you are inexperienced with importing, we can connect you with a logistics partner to assist with the process.
We will source alternative suppliers and continue to deliver samples until you find the product that meets your specifications.
We evaluate such requests on a case-by-case basis. We only source products in areas where we have expertise to ensure the highest quality and service.
The minimum order quantity is 24 tons, or the maximum number of metric tons that fit in a 20-foot container.
Transit times vary from 3 to 6 weeks depending on destination and shipping method.
Costs are based on weight, volume, type of shipping, and destination port.
Contact us for arrangements on large orders; we’re here to accommodate your needs.
We provide a tracking number and access to our tracking system for monitoring your shipment.
We perform rigorous audits to ensure our suppliers adhere to ethical labor, environmental, and governance standards.
Order changes are possible before shipment is finalized; please contact customer service promptly.
We accept various payment methods, including major credit cards, bank transfers, and letters of credit.
Report any damages immediately to our customer service to initiate a claim and discuss replacement or refund options.
Shipping to remote locations may incur additional fees; specific details will be provided based on your shipping address.
We facilitate visits to our suppliers in China for our clients, ensuring you can verify quality and production standards firsthand.
Shipping to remote locations may incur additional fees; specific details will be provided based on your shipping address.
This FAQs page is designed to address common queries and concerns, making your buying experience as informed and seamless as possible.
If you have any more questions, please do not hesitate to contact us:
CATEGORIES
Aluminas
Bauxites
Mullites
Fused Silica
Magnesium Oxide
Alumina Cements
